Refund and Cancellation Policy
Introduction
At Defense Ninjas, we are dedicated to providing high-quality self-defense training to our students. This policy outlines our terms regarding refunds, cancellations, and transfers to ensure transparency and understanding between our school and our students.
No Refunds Policy
All purchases made for courses, class sets, or memberships at Defense Ninjas Self-Defense School are final. We do not offer refunds for any reason, including but not limited to personal dissatisfaction, unattended classes, or scheduling conflicts.
No Transfers Policy
Services purchased at Defense Ninjas Self-Defense School are non-transferable. The student who enrolls in a course must be the student who attends. We do not allow the transfer of courses, class sets, or memberships to other individuals.
Expiration of Class Sets
Any set of classes purchased must be used within 1 year from the date of purchase. Unused classes will expire after this period and will not be refundable or transferable.
Course Cancellations by Defense Ninjas
In the rare event that Defense Ninjas must cancel a course, enrolled students will be notified as soon as possible. Affected students will have the option to enroll in a future course of equivalent value or receive a credit for future use. Please note, this is the only circumstance under which a credit will be issued.
Special Circumstances
We understand that extraordinary circumstances (such as severe illness or family emergencies) may prevent attendance. These cases will be reviewed on an individual basis. Documentation may be required, and any allowances made will be at the sole discretion of Defense Ninjas Self-Defense School.
Membership Cancellations
Members wishing to cancel their recurring membership must do so at least 7 days before the next billing cycle. While no refunds will be issued for cancelled memberships, access will continue until the end of the current billing period.
Contact Information
For any inquiries or clarifications regarding this policy, please contact us at
Defense Ninjas
92 Corporate Park, Suite C #722, Irvine, CA 92606
fauzia@defenseninjas.com
909-500-8732
Changes to This Policy
Defense Ninjas reserves the right to modify or amend this policy at any time. Significant changes will be communicated through our website or direct communication with our students.